Mercury Sewing Machines

We will ship to almost any country, a full list is included in the shipping section of our checkout page. We mainly use NZ Post for our international deliveries but can arrange other options to suit your needs and budget. For machines over 25kg weight we will need to quote specific options.The International Express option for upto 25kg is door to door, relatively quick and includes tracking and insurance.

Please note delivery times are in working days and targets only.

We aim to ship our products within 2 working days of receiving your payment, and will confirm by email when your order has been shipped. In the event your order will be delayed for any reason we will contact you immediately. If you have a specific delivery timeframe please select the most appropriate delivery method and let us know when you place your order.

We will only ship to physical addresses, orders to Postal Boxes or Private Bag addresses will not be dispatched. (If you only have a PO Box we do understand just email us and we can often sort out a solution).

We reserve the right to ask for further evidence of credit card ownership and to not accept orders at our discretion.

Our shipping rates are based on the destination and weight of the total order and any packaging costs. These rates as supplied to us do change from time to time and we update the charges accordingly.

All goods are dispatched in suitable packaging to ensure their safe arrival.

Prices on the website are quoted in NZ$ and include any NZ taxes. If you are overseas payments via credit card will be debited in your own currency at the current daily conversion rate to NZ$ at the Bank. Your Bank may charge you a small conversion fee for this as they do for all such transactions.

We accept Visa and Master card. Either through our secure online payment system or you can call us or post your details if you do not wish to use your card online.

If you do not have a credit card you can generate an order by going through the check out and clicking on the ‘pay by other means button’ at the final stage. We accept payment via cheque, direct deposit,and paypal. Please contact us and we will give you the information you will require for this. Dispatch of orders will be delayed until funds have been received.

All goods exported from New Zealand will bear the required documentation including a description of the goods and their cost. We are registered as an Importer/Exporter with NZ Customs.

You are considered the importer of record and must ensure your order meets the customs and legal requirements of your country. Any duties or taxes levied by customs once the package reaches your country must be borne by you. Import duties and taxes are different for every country and we recommend you check with your local authority if you have concerns about this.

Firstly, choose your purchase carefully. Read the specs and if you need to know something then please ask us - we are here to help. If we can we will help arrange a demo. You need to be certain that this is the machine you want and that it will do the type of work you want it to do. We do not refund if you have changed your mind or suddenly find that the $300 machine your have purchased doesn't have the same functionality as the $900 one you would really like.....

Damage in Transit. - If your order is received damaged you must let us know immediately so we can initiate a claim with the freight company. You need to do this within 48 hours of recieving the goods. Inspect the goods when they arrive.  Take photos if there is damage. Point out the damage to the delivery person and write on the delivery docket  a basic desciption of the damage before it is signed. This is your responsibility. It becomes very differcult to prove the damage was caused in transit if you do not inspect straight away. Claims for damage outside this period will not be accepted.

Warranty. - The warranty period wil be stated for each product and will depend on its use. Domestic machines used for industrial type purposes will only qualify for an Industrial Warranty. All Warranties will exclude freight, user caused faults and any misuse and of course exclude any consumable parts or accessories (lightbulbs, needles,stitch plates, bobbins etc.). All service work during the warranty period must be performed by a service person approved by us or the warranty will be void. Goods returned for service under the warranty must be returned postage paid, ideally for best protection in the original packaging, but failing that then well protected to prevent any possible damage in transit.

Talk to us first if you have a problem. All machines are inspected and test sewn by us before we dispatch them so we are pretty confident that when you recieve your machine it will be working the way it is supposed to. We have found that 95% of problems with machines are caused by user error. This is not a blame game, it is just a fact. Often it is something simple or a combination of little things that are causing the issues. We can supply advice and tip sheets to help you resolve any such problems. Check out the help and support area. It is all a learning experience and we are happy to help. Having said that they are machines and like all machines occasionally something can go wrong. If it does we will deal with it as quickly as possible for you. By talking with us we will establish the best course of action and if need be sort out where you can return the machine for service.

We will use our best endevours and depending on the fault either repair or replace your machine for you. But if we find that the fault has been caused by the user and is not a fault with the machine then we reserve the right to charge you for any work we have to do to remedy the fault. If it is minor and not time consuming we will often just do it for free. If we decide we need to charge we will first inform you of what we have found and give you a quote to remedy. Any such work will need to be paid for before the machine is returned. 

As well as the warranty offered by us all goods on the site are sold under the principles of the New Zealand Fair Trading and Consumer Guarantees Acts. For further information please see the Ministry of Consumer Affairs Website

By making a purchase from Mercury Sewing Machines Co. of your own free will, you indemnify us and agree to hold us harmless against any future claim, including those for damages or costs in relation to your use of any products or services supplied or your use of our service in general.

If you make a fraudulent order or attempt to obtain any goods or services from us in what we believe to be a fraudulent manner, we reserve the right to prosecute you under the law of the country in which you reside or take any other measures we choose, such as providing any information you have supplied to us to the relevant authorities or organisations at our discretion.

Although all information provided on this site is believed to be correct at the time of publishing, we accept no responsibility for any mistakes, omissions or contrary interpretations and reserve the right to update, change or remove any material, at any time, without notice.

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